CS Chinyo (Binance)
7 Oca 18:14 CST
Thanks for your feedback and sorry for the inconvenience caused to you.
Based on the record, your current deposit has not been credited due to the fact that you did not put the corresponding tag when you made the deposit.
Given your situation, please provide us with a video of the withdrawal record. Please make sure the video shows your whole login process including entering the user ID and password from the sender platform, website URL, and withdrawal records such as transaction ID and date.
The video size should not exceed 20 Mb if you wish to submit an attachment in the ticket. You can also upload your video to your private confidential drive and provide us the available link to watch or download your video. Please do not use any screen recording tools to record the video.
Also, considering the time and effort involved in manual retrieval, we will require a processing fee of 5 VITE. The processing fee should be 5*current Withdrawal Fee of the exact token and it will be deducted directly from the current deposit funds. Please inform us whether you agree with the processing fee or not.
Once we have received your confirmation, we will escalate to our tech team. They will help to retrieve the deposit to your Binance account within 24 hours.
they sent such a message. what can I do